Privacy Policy

1. Introduction

BuildMaster ("BuildMaster," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction management platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

• Name, email address, and phone number
• Company name and business address
• Job title and professional credentials
• Payment and billing information
• Profile photos and account preferences

2.2 Business Data

When you use our Service, you may input business-related data, including:

• Project details, estimates, and contracts
• Client and customer information
• Financial records and transaction history
• Documents, photos, and files uploaded to the platform
• Communications sent through the platform

2.3 Automatically Collected Information

We automatically collect certain information when you access our Service:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send administrative communications (updates, security alerts, support messages)
• To respond to your inquiries and provide customer support
• To personalize your experience and deliver relevant content
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, including payment processing, data analytics, email delivery, hosting services, and customer support.

4.2 Business Transfers

If BuildMaster is involved in a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Multi-tenant architecture with strict data isolation
• Role-based access controls and authentication
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with redundant backups

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon account termination, we will delete or anonymize your personal information within 90 days, unless retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@buildmaster.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may integrate with or contain links to third-party services, including:

• Payment processors (for credit card and ACH transactions)
• Cloud storage providers
• Email and SMS delivery services
• Analytics and monitoring tools

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our Service is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: